Privacy Policy

What Data We Collect

When you visit the Website, we may collect the following data:

• Your full name
• Your contact information and email address
• Your phone number (optional)
• Preferred tour date and number of people (optional)
• Any other information you voluntarily provide through the contact form

Why We Collect Your Data

We are collecting your data for several reasons:

• To better understand your needs and provide you with the services you have requested
• To improve our services and products
• To send you promotional emails containing information we think you will find interesting
• To contact you to fill out surveys or participate in other types of market research
• To customize our Website according to your online behavior and personal preferences

Safeguarding and Securing the Data

Luxury Venice Tour Experience is committed to securing your data and keeping it confidential. We have implemented appropriate technical and organizational security measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. All information you provide to us is stored on secure servers operated by Resend (email service provider based in the United States) and Gmail (Google LLC), both of which comply with EU standard contractual clauses and GDPR requirements.

Once you agree to allow our Website to use cookies through the contact form submission, you also agree to use the data it collects regarding your online behavior (such as pages visited, time spent on the Website, and interaction with forms). The data we collect will be used for the purposes described in this Policy.

Please note that cookies don't allow us to gain access to your computer or any information about you, other than the data you choose to share with us. However, we use cookies to better understand your preferences and improve your experience. After we use the data for statistical analysis, the data is completely removed from our systems.

Links to Other Websites

Our Website may contain links that lead to other websites. If you click on these links, Luxury Venice Tour Experience is not held responsible for your data and privacy protection. Visiting those websites is not governed by this Privacy Policy agreement. We recommend you review the privacy policy documentation of the website you visit before providing any personal information.

Restricting the Collection of Your Personal Data

At some point, you might wish to restrict the use and collection of your personal data. You can achieve this by doing the following:

• When you are filling out the contact form on the Website, make sure to check if there is a box which you can leave unchecked if you don't want to disclose any personal information
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at luvenexp@gmail.com

Luxury Venice Tour Experience will not lease, sell, or distribute your personal information to any third parties, unless we have your express permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

Data Controller Information

The Data Controller responsible for your personal information for the purposes of GDPR compliance is:

• Name: Patrizia
• VAT Number: 05120080287
• Email: luvenexp@gmail.com
• Phone: +39 349 462 2222

Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds under the General Data Protection Regulation (GDPR):

• Consent: You have given your explicit consent for us to process your personal data for one or more specific purposes when you submit the contact form on our Website
• Performance of a contract: Processing is necessary for the performance of a contract to which you are a party (such as booking a tour) or in order to take steps at your request prior to entering into a contract
• Legitimate interests: Processing is necessary for our legitimate interests in improving our services and communicating with customers, provided that such interests are not overridden by your rights and freedoms

How Long We Keep Your Data

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Personal data submitted through our contact form will be retained for a maximum period of two (2) years from the date of collection, after which it will be securely deleted or anonymized, unless a longer retention period is required or permitted by law.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means.

Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data. We may charge you a small fee for this service
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: luvenexp@gmail.com or call us at: +39 349 462 2222.

Cookies

This Website uses only essential technical cookies that are necessary for the proper functioning of the Website. These cookies do not collect or store any personally identifiable information and do not require your consent under GDPR. We do not use tracking cookies, analytics cookies, or third-party advertising cookies. If our cookie policy changes in the future, we will update this Privacy Policy accordingly and notify you of any changes.

Third-Party Service Providers

We may employ third-party companies and individuals to facilitate our service provision. These third parties have access to your personal data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. The third-party services we currently use include:

• Resend: Email delivery service provider. Resend is based in the United States and processes data in accordance with EU standard contractual clauses approved by the European Commission
• Gmail (Google LLC): Email storage and communication platform. Google operates in compliance with GDPR and provides adequate data protection safeguards

We ensure that all third-party service providers maintain appropriate security measures and comply with applicable data protection laws.

Right to Lodge a Complaint

If you believe that we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with the relevant supervisory authority. In Italy, the supervisory authority is the Garante per la Protezione dei Dati Personali (Italian Data Protection Authority).

Contact details for the Italian Data Protection Authority:

• Garante per la Protezione dei Dati Personali
• Piazza Venezia, 11
• 00187 Rome, Italy
• Email: garante@gpdp.it
• Website: www.garanteprivacy.it

Contact Us

If you have any questions about this Privacy Policy, the practices of this Website, or your dealings with this Website, please contact us at:

• Email: luvenexp@gmail.com
• Phone: +39 349 462 2222

We are committed to resolving any concerns you may have about our privacy practices in a timely and transparent manner.